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SHIELD Protocol

Select Your Option

TEF

TEF solves the burn of undeclared expectations. Most of the failures and delays that happen in the logistics industry are not a result of unmet expectations, but rather unstated expectations. TEF keeps every involved party responsible for their respective responsibilities.

GEMCA

GEMCA was specifically created to solve customer service disconnect. With software, everyone has access to the same 29 milestones in the life of a shipment. But no one guarantees proactive communication on the 5 milestones that mean the most to you.

GCA

GCA was specifically created to solve the lack of standardized claims filing processes. GCA empowers shippers to demand payment from every underlying carrier who fingerprinted their damaged cargo in a simple, automated web form.

TORCH

TORCH is an online instant international shipment quoting system. With TORCH, you can guarantee accurate and competitive rates. Never lose an order because you were waiting for a freight rate.

TEF

Transactional Expectations Form

TEF starts at the conception of a shipment and clearly defines expectations, responsibilities and roles of all parties involved. What makes TEF so powerful is that once expectations are unified, actual accountability with freight forwarders is possible. This guarantees collaborative communication between buyer and seller and the transportation provider. Everybody agrees up front to ready and pick up dates, and sailing or flight options, which are not normally covered in industry communication protocols.

Example 1

Ever paid $10,000 for 2-day air freight only to find out it took 3 days to pick up, and there was no rate concession for a 5-day transit time?

Example 2

Ever been quoted ocean freight with a $1,000 spread that included a 12 day variance in transit time? You picked the cheapest option only to have your factory a week late in production which causes you to miss your customer’s window of time.

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GEMCA

Guaranteed Empowered Milestone & Cost Awareness

Nearly 30 milestones are tracked in the life of a shipment, but only specific events are relevant for certain departments. GEMCA allows you to select the 5 milestones that mean the most to you with guaranteed Proactive Communication on each of them via phone call, text, and email. This allows you to avoid swimming in notifications, as involved parties will only receive role-specific notifications directly from the freight forwarder instead of increasing the workload of one individual.

Example 1

Did you receive bad news 2 days too late, leaving you with the no good options to solve the problem?

Example 2

You’re left holding the bag for additional costs (demurrage, storage, etc.) because of inaction that you didn’t know you were supposed to take.

GCA

Global Claims Assist

The international logistics industry lacks any form of a claims filing process. We’ve solved it with Global Claims Assist. GCA is a simple, automated web form that empowers you to demand payment from every underlying vendor who fingerprinted your damaged cargo. Just enter details regarding the condition of your cargo, all involved parties, and the claim amount. Upon submission, every recipient will be notified of your demand for payment.

Example 1

You crack the seal and open the door only to find your product is damaged. You now realize you don’t understand what was covered and who is going to take ownership of it.

Example 2

After you’ve identified that no one is going to take responsibility for your damaged shipment, the solution is to demand payment from everybody with the documentation they need to process the claim.

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TORCH

Instant, Accurate, and Competitive International Shipping Rates

TORCH provides you with on-demand, transactional efficiency by presenting you with pricing, shipping mode, and transit time options in a quantifiable and simple presentation. As a forwarder, we are making our costs immediately accessible to shippers. Whether you are finishing a customer proposal, justifying your current freight spend, or just looking for an accurate pricing tool, TORCH empowers you with better cost assessment visibility.

Example 1

Have you ever lost an order because you were waiting for a freight rate to add to your proposal for your customer?

Example 2

Justifying your current freight spend or confirming you’re not a victim of price creep.