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Cargo Claim
Procedures
The following
steps will take you through the requirements of filing and proving a cargo
claim. In order to preserve your rights of action against any delivering
carrier as required by the insurance covering your shipment, you must:
- Preserve all packaging, damaged goods and seals. Take
photos.
- Document the condition of the goods upon delivery on the delivery
receipt in respect to all loss or damage existing at the time you
take delivery.
- File a claim against all carriers involved in the shipment
including steamship lines, airlines and trucking companies.
- Ask carrier to inspect damage in support of your insurance
claim.
- Promptly notify the insurance company foreign surveying
agent. Export shipments insured by an original certificate in most
cases should be handled locally by contacting an authorized
surveying/settling agent in that country. Please refer to your
certificate for instructions.
- Gather and submit the following documents to support your
claim:
Copies of all ocean, air and inland bills of lading
covering the entire shipment, including paid freight
bills.
Certified copy of shipper's commercial invoice(s) covering
the entire shipment insured.
Copy of packing list(s).
Duty
consumption entry report bearing entry number, also executed Customs
form No. 5931 (only required on non-deliveries and
shortages).
Copies of all delivery receipts with proper
exceptions in respect of loss or damage noted hero, as well as any other
exceptions or bad order slips and carrier inspection reports which may
substantiate loss or damage.
With regard to non-delivery claims;
written confirmation by the carriers involved attesting to their
inability to make delivery.
Copies of written claims against
carriers or others, with their reply when available.
Assured's
statement of claim. (This letter should describe the circumstances of
the claim, and itemized description of the lost or damaged goods, and
cost of repair or replacement with repair bills and/or replacement
invoices attached).
Any correspondence or other reports or
information relevant to the transit, loss, damage or
coverage.
Original of survey report if it has not been sent
directly to the insurance company.
Original and duplicate of
certificate of insurance or special cargo policy if issued, property
endorsed by the payee. In case of import shipments not covered by a
certificate of insurance or special cargo policy, identify the
declaration or monthly report under which the shipment has been declared
to the insurance company.
Roanoke Trade's Freight Insurance is for
illustration purposes only. Please refer to your cargo policy for the
actual Terms and Conditions of coverage.
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